Website information updated September 27, 2026. Your applicable booking, intake, and service agreements remain in effect. Publishing this website does not activate the future booking or membership policy or replace an agreement you have already accepted.
Eustress AVL LLC · Asheville, North Carolina
hello@eustressavl.com
1) Using these terms
These terms describe the use of Eustress AVL services and educational materials. Required service acknowledgments, informed consent, and payment authorization are presented through the relevant booking, enrollment, and intake processes. Visiting this website does not by itself authorize a payment or optional marketing messages.
2) Service scope and the ESA
- The Executive Stress Audit (ESA) is an optional educational self-assessment about stress and recovery patterns. It is not a diagnosis, treatment, or requirement to book.
- Massage and bodywork sessions are shaped around your goals, preferences, comfort, and the practitioner's professional scope.
- Eustress AVL does not provide medical diagnosis, psychotherapy, physical therapy, or guaranteed health or performance outcomes. Concerns outside massage and bodywork scope should be addressed by an appropriate licensed professional.
3) Eligibility & Client Responsibilities
Before booking for someone under 18, contact Tae to discuss whether the session is appropriate and arrange the required parent, guardian, or authorized-party permission. Required consent must be completed before services are provided.
Provide accurate information requested for booking, intake, and consent. The ESA is optional; “Not sure” is an available answer in the short check.
You agree to update us about any health changes that could affect your participation.
You are responsible for consulting your healthcare provider before following any suggestion.
4) No Guarantees; Individual Results Vary
Your outcomes depend on many factors (history, lifestyle, adherence, etc.). We make no guarantee of specific results, relief, or timeframes.
5) Appointments, cancellations, and no-shows
Appointment changes, missed appointments, safety exceptions, and refunds follow the policy disclosed and accepted for your booking. Current Capacity Reset checkout terms require at least 24 hours’ notice for a refund or transfer.
The planned booking and membership policy sets out an approved future 48-hour deadline, reserved-value handling, and exceptions. Activation is pending. It applies to new bookings and enrollments after the booking system and agreements are updated. Existing accepted agreements continue to apply during the transition.
6) Prices, payments, and memberships
Current individual-session prices are listed on the Services & pricing page. Any exceptional travel charge must be quoted and agreed before booking.
New memberships are currently unavailable. The planned membership preview describes prospective prices and included minutes per 28-day cycle; these do not change an existing membership agreement. Subscription terms, renewal details, and the cancellation method must be disclosed before enrollment reopens.
Refunds, deposits, late-change charges, and membership-minute handling follow the policy accepted for that booking or enrollment. Payment authorization is collected separately in the booking or billing process. Submitting the ESA or browsing this site does not authorize charges to a saved card.
7) Service messages and marketing choices
Service communication about appointments, intake, and follow-up is separate from optional promotional email or text messages. Completing the ESA or booking a session does not by itself provide marketing permission.
Promotional permission is collected separately. You may withdraw it through the instructions in a promotional message or by contacting hello@eustressavl.com. Withdrawing marketing permission does not cancel your appointments or membership; those have their own cancellation process.
Tell us if you need a different way to receive service communications. Any text-message program must disclose its applicable terms when you choose it.
8) Post-Session Overviews & Educational Content
Post-session summaries, check-ins, and suggestions are for education only.
Implementing any suggestion is your decision and responsibility.
If discomfort or adverse effects arise, stop and consult a healthcare provider.
9) Health & Safety Acknowledgment
You acknowledge:
You may be asked to complete an intake/consent.
You will inform us of pain, discomfort, boundaries, or health changes immediately.
Services may be declined, modified, or terminated for safety, scope, or ethical reasons.
10) Professional Boundaries & Conduct
We maintain strict professional boundaries (draping, informed consent, privacy, safety). We reserve the right to refuse or terminate services for inappropriate behavior, safety concerns, or policy violations.
11) Privacy and data handling
Information needed for inquiries, booking, intake, consent, service records, payments, and appropriate follow-up is described in the privacy policy. General email and text inquiries should not contain health history or other sensitive session details.
The short ESA runs on this website without sending your answers to Eustress AVL or saving them to browser storage. Earlier submissions to the Jotform audit are separate from this check. Booking links open Acuity Scheduling, and client intake is completed through Eustress AVL’s intake website.
The privacy notice describes these separate systems, the intake system’s hosting, and its practitioner-initiated AI capability. Contact us with questions about provider practices, retention, or an information request. This page does not itself authorize the use of session information with AI.
Client stories, photographs, employer names, and identifiable details require appropriate permission before marketing use. Eustress AVL does not sell personal information.
12) Testimonials, Reviews & Media
With your explicit consent, we may use anonymized feedback, ratings, or testimonials for marketing and education.
You may withdraw consent for future use by contacting us (does not affect materials already published in reliance on prior consent).
13) Intellectual Property
All ESA materials, PDFs, stage frameworks, brand assets, and content are owned by Eustress AVL or licensed to us. You receive a limited, non-transferable license for personal use. You may not copy, distribute, or create derivative works without written permission.
14) Third-Party Links & Tools
We are not responsible for third-party websites or tools. Use them at your discretion and per their policies.
15) Disclaimer of Warranties
To the fullest extent permitted by law, services and content are provided “as is” and “as available” without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, and non-infringement.
16) Limitation of Liability
To the fullest extent permitted by law, Eustress AVL (including owners, contractors, employees) will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the ESA or services. Our total liability for any claim will not exceed the amount you paid (if any) for the service giving rise to the claim.
17) Indemnification
You agree to indemnify, defend, and hold harmless Eustress AVL from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your: (a) use of the ESA or services; (b) violation of these Terms; or (c) negligence, misconduct, or violation of law.
18) Compliance; No Referral Compensation
We comply with applicable North Carolina laws and professional scope. We do not provide or accept illegal referral fees, kickbacks, or similar prohibited compensation.
19) Non-Discrimination & Accessibility
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, or any protected status. Reasonable accommodation requests may be made by contacting us in advance.
20) Termination & Refusal of Service
We may suspend or terminate access to services at any time for safety, scope, policy, or legal reasons. You may discontinue participation at any time; any refunds (if applicable) will follow our written policy.
21) Changes to terms
Revised terms will state their effective date and apply prospectively, with any required notices and acknowledgments. Existing accepted client agreements are preserved during the transition to updated booking and membership rules.
The owner-approved booking policy provides at least 30 days' advance notice of material membership price or term changes. That policy and the applicable accepted agreement govern the change process.
22) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Good-Faith Resolution: You agree to first attempt to resolve disputes informally with us.
Arbitration: If unresolved within 30 days, disputes will be resolved by binding arbitration in Buncombe County, NC under the rules of the American Arbitration Association.
No Class Actions: You and we waive the right to participate in class or representative actions.
Injunctive Relief: Either party may seek temporary injunctive relief in court to protect confidential information or IP pending arbitration.
If any provision is found unenforceable, the remaining provisions remain in effect.
23) Agreements and electronic acknowledgments
These terms and the policies and service agreements identified and accepted in the applicable booking, enrollment, or intake process form the agreement for those services. This website update does not replace an agreement already accepted by a client.
Electronic acknowledgments
Any electronic acknowledgment should identify the terms being accepted. Service consent, payment authorization, and optional marketing choices are separate. This website does not collect an electronic signature or a new consent acknowledgment.